Privacy Policy
Best Immigration Services (“Best Immigration”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website www.bestimmigration.co.in or use our services.
By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.
1. What Information We Collect
We may collect the following categories of information:
1.1 Personal Identification Details
- Name, gender, date of birth, nationality
- Contact details (email, phone number, postal address)
- Passport details and identification numbers (where required for applications)
1.2 Academic & Professional Information
- Educational history, transcripts, certificates
- Test scores (IELTS, PTE, TOEFL, etc.)
- CV/resume and employment history (if relevant)
1.3 Financial & Supporting Documents
- Bank statements, fixed deposits, loan sanction letters
- Income proofs, tax returns, sponsorship letters, property documents
- Any other documents required for admissions or visa processing
1.4 Website & Technical Data
- IP address, browser type, device type
- Pages visited, time spent, and referring websites
- Cookies and similar technologies used to understand website usage and improve performance
1.5 Communication Data
- Emails, messages, call logs (limited to service context) and notes from counselling sessions.
2. How We Use Your Information
We use your information for the following legitimate purposes:
- To provide counselling and advisory services for education and visas
- To assist with admission applications, scholarships, and related processes
- To prepare and guide you on visa applications, including documentation and checklists
- To communicate updates, reminders, and service-related information
- To improve our services and website, including analytics and user experience
- To comply with legal and regulatory requirements, where applicable
We only collect information that is reasonably necessary for these purposes.
3. Legal Basis & Consent
Where required by law, we will obtain your explicit consent before collecting or using personal or sensitive information (e.g., passport copies, financial documents).
You may withdraw your consent at any time by contacting us. However, this may impact our ability to provide certain services to you.
4. How We Share Your Information
- Our professional fees, wherever applicable, will be clearly communicated before you engage our paid services.
- Unless specifically agreed in writing, service fees are non-refundable, even if an application is refused or you change your plans.
- Government, visa, application, courier, translation, and third-party fees are always paid directly by you or through the relevant official channels and are outside our control.
Any refund policy (if offered) will be defined in a separate service agreement or invoice.
5. Use of Website & Content
We do not sell or rent your personal information to third parties.
We may share information only in the following situations:
- Educational Institutions & Testing Bodies
When you instruct us to apply or enquire with universities, colleges, institutes, or testing providers on your behalf. - Visa & Government Authorities
When we are required to upload or present documents as part of an application process. - Service Providers
With trusted third parties who support our operations (e.g., IT, hosting, CRM, or document storage providers), bound by confidentiality obligations. - Legal & Compliance
If required by law, regulation, court order, or government authority.
All sharing is done on a need-to-know basis and, wherever possible, with your knowledge and consent.
5. Data Storage, Security & Retention
- We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
- Access to sensitive information is limited to authorised team members only.
- We retain your information for as long as necessary to provide services, meet legal or regulatory obligations, or resolve disputes.
Where possible, documents are securely deleted or anonymised when no longer required.
6. International Transfers
Some of the universities, institutions, or platforms we interact with may be located outside India. When your information is submitted to these entities (at your request for applications or enquiries), it will be subject to the privacy practices and laws of those jurisdictions as well.
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the website
- Improve content, layout, and user experience
You can manage or disable cookies through your browser settings, although some features of the site may not function correctly if cookies are blocked.
8. Third-Party Links
Our website may contain links to external websites (universities, immigration authorities, partners, etc.). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your information (where legally permissible)
- Withdraw consent for certain types of processing
- Opt out of non-essential marketing or communication
To exercise these rights, please email: privacy@bestimmigration.co.in or info@bestimmigration.co.in.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
If changes are significant, we may also notify you via email or website notice.
11. Contact for Privacy Queries
For any question, concern, or request relating to privacy, please contact:
Privacy Officer
Best Immigration Services
Email: info@bestimmigration.co.in
Website: www.bestimmigration.co.in
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BEST IMMIGRATION SERVICES
Manchhubhai Road, Malad East, Mumbai -400097
